Stop being the escalation path
Your team gets a clear place to ask for help. Issues land with someone accountable instead of landing on you mid-meeting.
Managed IT & vCTO for teams under 15
Your business deserves IT that just quietly works.
We take the servers, security, backups and vendor chaos off your plate — then explain everything in plain English. You get your focus back, and the calm of knowing someone capable is on it.
- Plain-English updates
- One named contact
- Pricing agreed up front
Support
Backups
Security
Vendors
The Relief
You didn’t start a business to manage IT.
Most owners become the accidental help desk — chasing printers, guessing at backups, forwarding the same password email. That’s not a business skill. It’s a tax on your best hours. Here’s what changes.
Stop guessing whether you’re protected
Access, backups and recovery get looked at properly — and we tell you plainly what’s verified, what’s watching, and what still needs attention.
Get a plan, not just a repair
Instead of reacting to the next outage, we map technology to what your business is actually trying to do this quarter.
How It Works
Your first 90 days, one clear stage at a time.
Onboarding is a set of deliberate steps — not a mystery box. You’ll always know what’s happening, what we need from you, and what happens next.
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Days 1–7
Confirm the fit and scope
Before anyone touches a system, we agree the service, the decision-makers and the communication routes. You approve access and changes; nothing happens behind your back.
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Weeks 1–3
Discover and document
We build a lightweight snapshot: people and roles, devices, cloud apps, identity, network, backups, vendors and renewal dates. Just the details that matter — no enterprise-sized paperwork.
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Weeks 2–8
Stabilize and protect
We close the gaps that carry real risk first: access, backups, updates, recovery. Changes are coordinated, communicated and logged, with a named owner on every open item.
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Ongoing
Plan and improve
From there it’s a steady rhythm: support when you need it, a monthly update that tells you what it all means, and a quarterly planning meeting tied to your business priorities.
What’s Covered
Everything that usually keeps you up at night.
One team for the technology your business depends on — sized for a small company, not a data centre.
A partner who plans ahead
Most IT shows up when something breaks. We also show up when nothing has — with a quarterly technology plan that connects your systems to your goals, budgets and busy seasons.
Help that reaches a person
A clear route to ask for help, managed through the channel in your service agreement — so your team isn’t emailing you at 9pm.
Protection you can trust
Access, identity and backups reviewed properly, and reported honestly — what’s verified, what’s watching, what still needs fixing.
Maintenance that stays current
Updates, checks and housekeeping handled within scope, so the tools your team relies on keep working.
Renewals without the surprises
We track the vendors, contracts and renewal dates that quietly empty your account — and flag them before they hit.
Joiners, movers, leavers
Access is set up and closed off with a repeatable process, so a departing employee isn’t a loose end you discover months later.
The Rhythm
Every month, a plain-English update. Every quarter, a real plan.
You shouldn’t need a translator to understand your own technology. Here’s the cadence that keeps you informed without the noise.
Client Service Update
- What happened this month, in ordinary language
- What it means for your business — time saved, risk reduced, or a decision coming
- Open actions with owners, dates and honest statuses
- Anything you need to decide, with the date it’s needed by
Technology Planning Meeting
- Your business priorities for the next 90 days
- A review of what changed and what it cost you — in time, not just tickets
- Decisions made together, with clear owners
- A practical roadmap for the following quarter
The Change
What it feels like after the handoff.
Before
- IT gets attention when something breaks
- Backups exist — but nobody has checked
- Renewals and surprise charges land unannounced
- Every problem escalates back to you
- Technology feels like a cost you tolerate
After
- Systems are watched between problems
- Recovery has been reviewed, not assumed
- You see what’s coming before it’s billed
- One named contact owns the open items
- Technology quietly gives you hours back
Questions
The things owners ask us first.
We’re a small team. Are we too small for managed IT?
Small is exactly the size we’re built for — businesses with fewer than 15 employees, where the owner is also the finance, HR and often the IT department. You get the strategy and protection of a technology leader without hiring one.
Do we have to replace all of our current technology?
No. We start by documenting what you already have and what’s working. Changes are prioritized around real risk and business impact, and nothing gets replaced before you’ve approved it and understood why.
We already have someone who handles IT. Can you still help?
Yes. Many small businesses have a capable person wearing the IT hat part-time. We can act as the strategic layer above that, cover the gaps, or take the day-to-day work entirely — whatever your situation actually calls for.
What does it cost?
Pricing is scoped to your team, devices and systems, and agreed before any work starts — so you’re never handed a surprise invoice. The free assessment is where we look at your setup and tell you honestly what it would take.
We’re not technical at all. Will this be overwhelming?
That’s the point of working with us. Updates explain what happened and what it means for your business in plain language, acronyms defined once, and we tell you what we don’t yet know instead of dressing it up.
Free Tech Assessment
Let’s find out what’s really going on.
Tell us about your business and the technology that’s getting in the way. The assessment is a conversation, not a sales pitch — and you’ll leave with a clearer picture either way.
- We listen to how your business actually runs before recommending anything
- You get plain answers about risk, backups, access and what’s coming due
- No obligation, and no jargon you have to decode